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All error messages
This page lists the messages GRAPE MARS shows most often. Find your message in the list. Then follow the link. Each entry tells you when you see it, what it means, and what to do. A few messages never reach the screen. Their entry says so, and explains what happened.
Three dots (…) mean the message shows a name, a number or a file name in that place. The full example is in the entry itself.
Tip: copy the message and press Ctrl+F (Cmd+F on a Mac) on this page.
The messages sit in nine pages, one for each block of letters:
- Error messages A to C
- Error messages E to F (first part)
- Error messages F to G
- Error messages I to L
- Error messages M to O
- Error messages P to S
- Error messages T to V
- Error messages W to Z
- Error messages: not saved
A few messages name fields inside the code. They point to one shared entry, Something went wrong on the server.
When you contact support about an error, send four things: the page address, the date and time, the whole message, and the name of the video or project.
A
Access deniedAdmin access requiredAI analysis failed: …Annotation set not foundAnnotation type not foundannotations array requiredAudio file requiredAudio is …MB — maximum is 10MB. Try a shorter video.Authentication failed. No token received.
C
Cannot delete the only speaker on a videoCannot delete this annotation setCannot delete this annotation typeCannot delete: user has … annotation(s) in projects they do not own.Cannot modify this annotation setCannot remove the project ownerCannot update this annotation setCannot update this annotation typeCinema model not uploaded yetClassification failedCollaborator not foundCompression failed — uploading the original file (this may be slow).Could not load this videoCouldn’t reach the server — retrying…Couldn’t save after several attempts — this change isn’t stored.Couldn’t save — this annotation no longer exists on the server. Reload to resync.Couldn’t save this annotation (…). Your change isn’t stored.Current and new password are requiredCurrent password is incorrect
E
F
Failed: …Failed. Please try again.Failed to add collaboratorFailed to add typeFailed to add type to setFailed to add video to projectFailed to change passwordFailed to check annotation accessFailed to check project accessFailed to check speaker accessFailed to check video accessFailed to create annotationFailed to create annotation setFailed to create annotation typeFailed to create libraryFailed to create projectFailed to create project. Please try again.Failed to create speakerFailed to create video recordFailed to create workspaceFailed to delete accountFailed to delete account. Please contact support.Failed to delete AI settingsFailed to delete annotationFailed to delete annotation setFailed to delete annotation typeFailed to delete libraryFailed to delete projectFailed to delete project. Please try again.Failed to delete speakerFailed to delete videoFailed to delete video. Please try again.Failed to delete workspaceFailed to export ELAN dataFailed to export ELAN fileFailed to fetch collaboratorsFailed to fetch projectFailed to fetch projectsFailed to fetch videosFailed to generate reportFailed to generate report. Please try again.Failed to generate upload URLFailed to get AI settingsFailed to get debug infoFailed to get libraryFailed to get profileFailed to get profile imageFailed to get usageFailed to get userFailed to get videoFailed to get workspaceFailed to import annotation JSON.Failed to import annotationsFailed to import ELAN fileFailed to import library JSON.Failed to initiate Google OAuthFailed to list annotation setsFailed to list annotation typesFailed to list annotationsFailed to list librariesFailed to list project annotationsFailed to list project annotatorsFailed to list project speakersFailed to list speakersFailed to list videosFailed to list workspacesFailed to load annotation dataFailed to load projectFailed to load project dataFailed to load projectsFailed to load resultsFailed to load transcriptsFailed to load videosFailed to parse ELAN file. Please check the file format.Failed to parse library file "…"Failed to remove collaboratorFailed to remove typeFailed to remove type from setFailed to remove video from projectFailed to rename speakerFailed to reorder speakersFailed to save AI settingsFailed to save API keyFailed to save libraryFailed to save profile. Please try again.Failed to save promptFailed to search usersFailed to set languageFailed to sign in with Google. Please try again.Failed to submit. Please try again.Failed to update annotationFailed to update annotation setFailed to update annotation typeFailed to update libraryFailed to update metadataFailed to update profileFailed to update projectFailed to update transcriptFailed to update workspaceFailed to upload profile imageFailed to upload screenshotFailed to upload thumbnailFailed to upload videoFile too large — maximum 5MBFile too large. Maximum size is 2GB.File too large. Maximum size is 5MB.Filename requiredForbiddenForbidden: admin access requiredForbidden: super-admin access requiredFound project.json files but none could be parsed successfully.
G
I
Import failedIncorrect passwordInsufficient permissionsInternal server errorInvalid API keyInvalid credentialsInvalid file type — use JPG, PNG, GIF or WebPInvalid file type. Only JPG, PNG, GIF, and WebP are allowed.Invalid keyInvalid library file: could not find annotationTypes array.Invalid or expired tokenInvalid outcomeInvalid project file: missing projectName field.Invalid providerInvalid request: annotations array requiredInvalid roleInvalid token
J
K
L
Library JSON is requiredLibrary not foundLoad a video before running AI analysis.Login failedLogout failed
M
Mapped type not found: …Maximum hierarchy depth (7 levels) reachedMedia signing temporarily unavailable.Model not foundModel not found or not enabledmodelId, videoId and classifications are requiredmodelId, videoId, and frames are required
N
Name and type_ids requiredName is requiredName requiredname requiredNo account found for this userNo fields to updateNo file providedNo Gemini API key available. Add your own Gemini key in Settings → AI Services.No mapping provided for tier: …No suggestions found. This may mean: …No suggestions generatedNo token providedNo video loaded — import or upload a video first.Not foundNot saved — …
O
Only project owner can delete projectOnly the project owner can add collaboratorsOnly the project owner can remove collaboratorsorderedIds array required
P
Parent not foundPassword must be at least 8 charactersPasswords do not matchPersist failedPlease enter a project namePlease meet all password requirementsPlease select a video fileProject name cannot be emptyProject name is requiredProject not foundProject not found or access deniedProject not found or insufficient permissionsproject_id is requiredProvider and API key required
R
S
Screenshot not foundScreenshot upload failedsection and content are requiredsegments array requiredSet a transcript language before taggingSomething went wrong on the serverSpeaker not foundstart_time must be less than end_timeStorage unavailableSuggestion not found
T
Tagging is already running for this videoTest not foundThis doesn't look like a GRAPE MARS project folder. …This user is the project ownerTranscript not foundTranscription failedType ID requiredtype_id, start_time, and end_time required
U
UnauthorizedUnsupported language '…' — supported: es, ca, enUpload failed. Please try again.User is already a collaboratorUser not founduserId or email is required
V
Video already in projectVideo has no transcript to tagVideo name is requiredVideo not foundVideo not found or insufficient permissionsVideo not in projectvideoId required
W
Warning: Could not upload "…" to cloud storage. The video will only be available in this browser session.Workspace not foundworkspace_json is required
Y
You cannot remove your own admin access.You don't have permission to save annotations on this video.You have view-only access to this project — annotations can't be saved.You’re offline — this change isn’t saved yet and will retry.Your session expired — this annotation isn't saved. Log in again to keep it.