Error messages: not saved

The messages the annotator shows when it cannot save an annotation. The full list is in All error messages.

Not saved

Every message on this page reaches you in the same way. The annotation turns pale and gets a dashed border. A small dot sits in its top right corner. Point at the annotation with the mouse to read the message. The words Not saved — come first. The reason comes after them.

An amber border means GRAPE MARS tries again. It makes 3 tries: after 1 second, after 2 seconds, and after 4 seconds. A red border means it does not try again. If all 3 tries fail, the message becomes Couldn't save after several attempts — this change isn't stored.

What to do: reload the page. GRAPE MARS keeps a copy of your work on your computer. A clock button then appears in the annotator toolbar. Click the clock button. Then click Restore session. Autosave explains how this copy is made.

Couldn't reach the server

The whole message is Couldn't reach the server — retrying…

When you see it: in the annotator, when the server has a problem.

What it means: the server answered, but it could not do the work.

What to do: wait a few minutes. GRAPE MARS tries 3 times by itself.

Couldn't save after several attempts

The whole message is Couldn't save after several attempts — this change isn't stored.

When you see it: in the annotator, after all 3 tries fail.

What it means: GRAPE MARS gave up. This change is not on the server.

What to do: reload the page and click Restore session. Contact support if it fails twice.

Couldn't save because the annotation no longer exists

The whole message is Couldn't save — this annotation no longer exists on the server. Reload to resync.

When you see it: in the annotator, when you change or delete an annotation.

What it means: somebody else deleted this annotation, or your page is old.

What to do: reload the page. Make the annotation again if you still need it.

Couldn't save this annotation

The whole message names a number, such as Couldn't save this annotation (403). Your change isn't stored.

When you see it: in the annotator, when the server refuses the change.

What it means: the number is the code the server sent. GRAPE MARS does not try again.

What to do: reload the page. Send support the number.

You don't have permission to save annotations

The whole message is You don't have permission to save annotations on this video.

When you see it: in the annotator, when you make or change an annotation.

What it means: this video sits in a project that is not shared with you.

What to do: ask your administrator to add you to the project.

You have view-only access to this project

The whole message is You have view-only access to this project — annotations can't be saved.

When you see it: in the annotator, when you make or change an annotation.

What it means: you are in the project, but your role is viewer. A viewer can read, but not change.

What to do: ask your administrator to change your role on this project.

You're offline

The whole message is You're offline — this change isn't saved yet and will retry.

When you see it: in the annotator, when your computer loses the network.

What it means: GRAPE MARS could not reach the server at all.

What to do: check your network. GRAPE MARS tries 3 times by itself.

Your session expired

The whole message is Your session expired — this annotation isn't saved. Log in again to keep it.

When you see it: in the annotator, after GRAPE MARS has been open for a long time.

What it means: GRAPE MARS no longer knows who you are.

What to do: open GRAPE MARS in a new tab and sign in. Then reload this tab and click Restore session.