Problems with tagging

Word search finds nothing

Most likely causes

1. The videos in view are not tagged. Fix: tagging runs only after you set a language. Open each video. At the top of the transcript panel, click the chip that reads Set language. Pick the spoken language. The chip changes to Tagging…, then to Tagged · es.
2. You searched a form that is not there. Fix: search by lemma instead of the exact word. The search finds "run", "ran" and "running" together.
3. The videos in view have no transcript. Fix: transcribe them first. The text appears in the transcript panel.

Tagging will not start

Most likely causes

1. The video has no language. Fix: at the top of the transcript panel, click the chip that reads Set language. Pick the spoken language. The chip changes to Tagging…, then to Tagged · ca.
2. The video has no transcript. Fix: run Transcribe first. Tagging reads the text, not the sound.
3. Your language is not supported. Fix: tagging works in 3 languages: Español, Català / Valencià and English. Contact support if you need another one.

It says tagging is already running

Most likely causes

1. A run is already running. Fix: wait. Most videos finish in a few seconds. The chip changes to Tagged · en.
2. You clicked twice. Fix: wait for the chip to change, then look again.

It says tagging timed out

Most likely causes

1. The run passed 10 minutes. Fix: click the chip and choose Re-tag transcript. The chip changes to Tagging…. Most runs are far quicker.
2. The transcript is very long. Fix: try once more. Tell support if it fails twice.

The linguistic module is empty

Most likely causes

1. No tagged video is in view. Fix: check the scope of the module. Add a video whose chip reads Tagged · es, or your own language code. A red Tagging failed · retry chip means the run failed. An amber Re-tag needed chip means the video needs a new run.
2. Tagging failed on those videos. Fix: open each one and click its Tagging failed · retry chip. The chip changes to Tagging….

The tags look wrong for my language

Most likely causes

1. The wrong language is set. Fix: click the chip and pick the right language under Change language. Changing the language does not tag again by itself: the chip turns amber and reads Re-tag needed. Click it and choose Re-tag transcript.
2. The speech mixes two languages. Fix: pick the main one. Tagging runs on that language. Tagging handles one language per video.

I edited the transcript and the tags are stale

Most likely causes

1. The new run has not finished yet. Fix: wait a moment. Every saved edit starts tagging again by itself. The chip shows Tagging… and then Tagged · en.
2. The chip reads Re-tag needed (you changed the language). Fix: click the chip and choose Re-tag transcript. The chip changes to Tagging…. See the guide Tag again after editing.

If the screen shows an error message, look it up in All error messages.

If it still does not work: contact support. Include the page address from the browser bar, the date and time, your browser and its version, the exact words on the screen, and what you clicked.