Problems working together

The person I invited is not found

Most likely causes

1. They have no account yet. Fix: an invite finds an account that already exists. Ask them to sign up first. Then invite them again. Their name appears in the people list.
2. You typed a different email. Fix: use the exact address they signed up with. The invite goes through.
3. You are not the owner. Fix: only the owner can add people. Ask the owner to do it. Your colleague joins the project.

My annotations vanished when I reloaded

Most likely causes

1. Your role on that project is viewer. Fix: a viewer can look but not save. Ask the owner to make you an editor. Your changes save from then on. Your earlier work is not lost; it was never saved.
2. Your sign-in has expired. Fix: reload the page and sign in again before you continue. Your next change saves.

I cannot see who else is in the video

Most likely causes

1. Nobody else has it open. Fix: you do not need to do anything. The panel shows people only while they are there. To check it works, ask a colleague to open the same video. Their name appears in the panel.
2. Your tab is showing an old version of the page. Fix: reload the page. Press Ctrl+Shift+R on Windows, or Cmd+Shift+R on a Mac.
3. Your network blocks live updates. Fix: try another network. The panel lists the people in the video. Some campus networks block live updates.

I get a not-found error on a video I can see

Most likely causes

1. The video is not in a project you belong to. Fix: ask the owner to add you to that project. You can also ask the owner to add the video to your project. The video opens.
2. You followed an old link. Fix: open the video from the project page instead. The video opens.

Someone changed my work

Most likely causes

1. Editors share the same tracks. Fix: agree who codes what. Each annotation records who made it. You can filter by coder.
2. You both used the same speaker tab. Fix: give each person a speaker tab, or work on different videos. Your bars stay separate.

I cannot remove a collaborator

Most likely causes

1. You are not the owner. Fix: ask the owner. Only the owner can remove people.
2. You tried to remove yourself. Fix: ask the owner to remove you.

If the screen shows an error message, look it up in All error messages.

If it still does not work: contact support. Include the page address from the browser bar, the date and time, your browser and its version, the exact words on the screen, and what you clicked.