Problems signing in

I have to sign in again every day

Most likely causes

1. You did not tick Remember me. Fix: sign in again and tick Remember me. The sign-in lasts 30 days. Without the box you get 24 hours.
2. You use a private window. Fix: open GRAPE MARS in a normal window. The sign-in holds after you close the tab. A private window drops it.
3. You signed in on a second browser. Fix: use one browser for your work.

The admin pages say I am not allowed

Most likely causes

1. Your sign-in is more than 7 days old. Fix: sign out, then sign in with your email and password. The admin pages open. Create account and Continue with Google both give a 7-day sign-in. An email sign-in gives 30 days.
2. Your account is not an admin. Fix: ask your administrator to give your account the admin role. The Admin link appears in the menu.

The Google button does nothing

Most likely causes

1. Google sign-in is not tested yet. Fix: sign in with your email and password instead. You reach the home page. Nobody has checked the Google button on the live site. Contact support if it fails for you.
2. A pop-up blocker stopped the Google window. Fix: allow pop-ups for this site, then try once more. The Google window opens.

I cannot see the password I am typing

Most likely causes

1. The password is hidden by default. Fix: click the eye icon at the right of the box. The password shows as plain text. Click the icon again to hide it.

I do not know which email to use

Most likely causes

1. You have both a team account and a test account. Fix: use your team account for real work. Test accounts hold test data only.
2. You typed the email with a capital letter or a space. Fix: type it in lower case with no spaces. The sign-in goes through.
3. You never finished setting up your account. Fix: ask your administrator to send you a new invitation.

I forgot my password

Most likely causes

1. There is no self-service reset yet. Fix: ask your administrator to reset it. Your administrator sets a new one and sends it to you. Change it from your settings page after that. See the guide "Change your password".

If the screen shows an error message, look it up in All error messages.

If it still does not work: contact support. Include the page address from the browser bar, the date and time, your browser and its version, the exact words on the screen, and what you clicked.