GRAPE MARS Help

Appearance

Browsers and devices ​

The new features are not there ​

Most likely causes

  1. Your tab is older than the last release. Fix: reload the page. Press Ctrl+Shift+R on Windows, or Cmd+Shift+R on a Mac. The new features appear. A tab left open for days is showing an old version of the page.
  2. You have several tabs open. Fix: close them all, then open GRAPE MARS again in one tab. The new features appear.

Buttons do nothing after the tab was open all week ​

Most likely causes

  1. The page and the server no longer match. Fix: reload the page. Press Ctrl+Shift+R on Windows, or Cmd+Shift+R on a Mac. The buttons work again. Nothing is lost.
  2. Your sign-in has expired. Fix: sign in again after the reload.

The site behaves differently in my browser ​

Most likely causes

  1. Your browser is old. Fix: update it to the current version. The page draws as it should. GRAPE MARS is tested on Chrome, Edge, Firefox and Safari.
  2. You use a browser GRAPE MARS is not tested on. Fix: switch to Chrome, Edge, Firefox or Safari. The page works as described here.
  3. Add-ons block parts of the page. Fix: turn them off for this site, or use a private window. The missing parts appear.

I do not know which version my browser is ​

What to do

  1. In Chrome, Edge and Firefox, open the browser menu. Then click Help, then About. In Safari, click Safari in the menu bar, then About Safari. A small window shows the version number. Include that number when you contact support.

The page looks broken on my tablet or phone ​

Most likely causes

  1. The screen is too small. Fix: use a laptop or a desktop. The timeline fits on the screen.
  2. You need to read only. Fix: a tablet is fine for reading. Coding and analysis need a big screen.

I think I am on the wrong address ​

Most likely causes

  1. You opened a different copy of GRAPE MARS. Fix: use the address your administrator gave your team. Each copy holds its own data.
  2. You used an old bookmark. Fix: open the site from the address bar, then bookmark it again. The bookmark goes to the right site.

Video plays badly or the fans get loud ​

Most likely causes

  1. Many tabs are open. Fix: close the ones you do not need. The picture runs smoothly.
  2. Hardware acceleration is failing. Fix: turn hardware acceleration off in your browser settings. Then reload the page. The picture runs smoothly.
  3. The file is very large. Fix: work from a smaller copy of the video.

If the screen shows an error message, look it up in All error messages.

If it still does not work: contact support. Include the page address from the browser bar, the date and time, your browser and its version, the exact words on the screen, and what you clicked.